FAQ

No. You can check out as a guest using just your email. If you'd like, you can also sign in to your account to see your orders and follow their status.

1. Find your item using the menu or the search.
2. On the product page, choose your size. If the top and bottom are sold separately, choose a size for each. Sizes that don't appear are out of stock.
3. Click "Add to cart". You can keep shopping or go to your cart.
4. In the cart, click "Check out".
5. Enter your email and delivery address, then choose a shipping method. The price and delivery time are shown for your country.
6. Choose a payment method and confirm your order.
7. You'll receive an order confirmation by email, and a second email with your tracking number once your order ships.

Need help with your size? See our Size guide.

Yes, for many models. If the product page shows separate sizes for top and bottom, you can choose each one. You can also shop our Tops and Bottoms separately.

We ship orders very quickly, so we can't guarantee changes once an order is placed. Contact us as soon as possible on WhatsApp or at info@riodesol.com and we'll do our best to help.

No. Orders can't be cancelled once placed, because we prepare and ship them very quickly. You can return the items once you receive them (see Returns below).

Many of our styles are seasonal and made in limited quantities, so not every item is restocked. Message us on WhatsApp and we'll tell you if it's coming back.

We ship from France.

Yes, we ship worldwide.

Delivery times and rates depend on your country and the shipping method you choose. See Shipping & Delivery for the rates in your country.

Yes, above a minimum order amount that depends on your country and shipping method. See Shipping & Delivery for the amount in your country.

Once your order ships, you'll receive an email with your tracking number. You can also follow your parcel on our Order tracking page.

Orders to the United States (including Puerto Rico) have no extra charges: our prices already include duties and taxes, and we ship DDP (Delivered Duty Paid). Orders within the European Union have no extra taxes either, as VAT is included in our prices. Orders to countries outside the European Union, the United States, Hong Kong, Singapore and Australia may be subject to import duties and taxes set by the destination country. These are paid by the recipient. See our Shipping policy for details.

The payment methods available depend on your country and currency, and are shown at checkout. See Secure payments for the full list.

Yes. All payments are processed securely with SSL encryption. We never store your card details.

No. Once an order is placed, the payment method can't be changed. Contact us if you need help.

Yes. You can return or exchange items within 30 days of receiving your order. See our Refund policy for all conditions.

You can request a return or exchange from your account: sign in, open your orders, select the order and request a return. Then send the items with your order number to the return address in our Refund policy. No account? Print the return form from the same page and include it in your package. For an exchange, write the product, size or colour you'd like in the note field of your return request.

When you request the return, choose a reason and write in the note what you'd like instead: the product name, size or colour (for example "exchange for size S"). Check first that it's available on our site. If you forgot, reply to the email confirming your return request with the product you want, and we'll take care of it.

Items must be unused, with their tags and, where possible, in their original packaging. You can try them on. See our Refund policy for details.

Return shipping costs are paid by the customer. For exchanges, we cover the cost of sending you the new item. We recommend a tracked shipping method for your return.

Only if the bikini is sold with separate sizes for top and bottom. If it's sold as a set in one size, it must be returned or exchanged as a full set.

We're sorry about that. Contact us on WhatsApp or at info@riodesol.com with your order number and a photo of the item you received, and we'll sort it out.

You will receive your refund within 14 days. The refund will go to your original payment method, and we'll email you once it's processed.

Yes. Email export@riodesol.com with your store's address, and photos and social media links if possible. See our Wholesale page for the trade shows where you can meet us.